Refund policy

At Hair Lis, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with its original packaging and accessories.
• Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, used hair styling products cannot be returned unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of delivery with your order number and clear photos or a video showing the issue. We will review your request and, if approved, offer a replacement or refund.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow a few business days for your bank or payment provider to process the refund.

Return Shipping

Unless the item is damaged or defective, return shipping costs are the responsibility of the customer.

How to Request a Return

To request a return, please contact us at contact@hairlis.com with your order number and the reason for your return.

We reserve the right to refuse returns that do not meet the conditions outlined above.